Question 1

How easy is it to set up ParikshaPro?

Accepted Answer

ParikshaPro is designed for easy setup. We provide step-by-step instructions and our support team is available to assist with any questions. Visit www.parikshapro.com or open the app and follow these steps: 1. Click Register Your Library, create your Library ID, and complete signup via OTP or signup with Google. 2. Login using your Library ID and credentials or with a Google account. 3. Create your Office first by clicking the + Add Office button under the Office tab. 4. Add Shift(s) by clicking the + Add Shift button under the Shift tab. 5. Go to the Students tab and click + Add Student to create student profiles. 6. Allocate seat/locker and enter payment details using the Payment icon under the Students tab. 7. View payment receipts under the Students tab by clicking the Info or Payment icon under Action. 8. To manage expenses, go to the Expenses tab and click Add Expense.

Question 2

Is there a free trial available?

Accepted Answer

Yes, we offer a 3-months free trial with full access to all features. No credit card is required to start your trial, and you can upgrade to a paid plan at any time during or after the trial period.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

There is no concept of cancelling a subscription. If payment is done then it could be used till expiry date and then payment is required to gain access.

Question 4

What kind of support is available?

Accepted Answer

We offer 24/7 support via WhatsApp chat, email, and phone for both free and paid plans. All users, including those on a free trial, also have access to our knowledge base and video tutorials. After logging in, you can explore the Feature Tutorial section to watch step-by-step feature videos. Video Tutorials: YouTube – ParikshaPro. Contact: +91-9386420354. Email: support@parikshapro.com

Question 5

Is my data secure with ParikshaPro?

Accepted Answer

Security is our top priority and we are not able to see your credentials as it is encrypted. We use enterprise-grade encryption, regular security audits, and daily encrypted backups. Your data is protected with industry-leading security measures.

Question 6

Do you have an Android and iOS App?

Accepted Answer

Yes! The ParikshaPro Android app is available for a smooth and convenient library management experience. Download the app from Google Play Store to set up your library and access it anytime, from anywhere. Download: https://play.google.com/store/apps/details?id=com.parikshapro.library. iOS app is coming soon.

Question 7

How can you change seat number or locker number after allocation?

Accepted Answer

To reallocate a seat: Go to the Seat Reallocate option under the Action (three dots) menu in the Student tab, and reallocate the seat number. Alternatively, go to the Seat Allocation tab and select the booked seat number for reallocation. To reallocate a locker: Go to the Locker Reallocate option under the Action menu in the Student tab, and reallocate the locker number. Alternatively, go to the Locker Allocation tab and select the booked locker number for reallocation.

Question 8

How can you unallocate seat number or locker number after allocation or after due date?

Accepted Answer

To unallocate a seat: Go to the Seat Unallocate option under the Action (three dots) menu in the Student tab, and unallocate the seat number. Alternatively, go to the Seat Allocation tab and select the booked seat number for unallocation. To unallocate a locker: Go to the Locker Unallocate option under the Action menu in the Student tab, and unallocate the locker number. Alternatively, go to the Locker Allocation tab and select the booked locker number for unallocation.

Question 9

Can I share or send the generated payment receipt to the student?

Accepted Answer

Yes, you can download or send the payment receipt directly to the student's registered WhatsApp number by clicking the WhatsApp icon next to the student's record under Last Payment Details / View History.

Question 10

Can I receive a pending due alert for students before the due date?

Accepted Answer

Yes! You can view a list of all students with pending payments on the Dashboard and directly renew their seat or allocation from there.

Question 11

Can I set the library name and library logo?

Accepted Answer

Yes! You can set both the library name and logo by going to the Settings section and updating the information there.

Question 12

How can I retrieve deleted student data and rejoin them?

Accepted Answer

Yes! Go to the Advanced Search option (under the three horizontal lines in the Students tab) and set the Search by Status filter to Deleted and click search student. You can also refine your search using other filters such as Search by Office, Locker, Seat Number, Shift, or Registration Date Range. Once located, you can rejoin the student using the available Rejoin option under the Action (three dots) menu.

Question 13

How can I view the seat, locker, and registration payment receipts?

Accepted Answer

To view the seat or locker payment receipt: Go to the Info or Payment icon under the Action column in the Students tab, click on it to View History, and open the receipt from the Action options. To view the registration payment receipt: Click the three dots under the Action column in the Students tab and select Registration Receipt from the menu.

Question 14

How can I view all the payment entries of students?

Accepted Answer

Go to the Payments tab to view all student payment details. To filter by specific criteria—such as student name, office, locker, payment type, year, month, or payment date range—click the three horizontal lines to open the Advanced Search under the Payments tab, set your filters, and then click the Search Payment button.

Question 15

How can I create shifts?

Accepted Answer

To create shifts in ParikshaPro Library software: 1. Go to the Shift tab and click the + Add Shift button. 2. Define time slots using the 24-hour format (e.g., 10:00 to 14:00). 3. Create individual shifts such as Shift A: 06:00 to 10:00, Shift B: 10:00 to 14:00, Shift C: 14:00 to 18:00, Shift D: 18:00 to 22:00. 4. Assign shift amounts (fees) to each shift. 5. Save each shift after entering the details.

Question 16

How can I allocate a seat or locker number without adding a payment entry?

Accepted Answer

Go to the Seat Allocation or Locker Allocation section, select an available seat or locker number (indicated in green for availability), and assign it directly without entering payment details. When the student makes the payment, you can later enter the payment details from the Students tab by clicking the Payment icon under the Action column of the respective student. Alternatively, you can also update the payment directly from the Dashboard under the Pending Due List section.

Question 17

How can I allocate a seat or locker number with payment entry?

Accepted Answer

Go to the Students tab and click the Payment icon under the Action column for the respective student. Then, fill in the required details: Office Name, Shift Name, Amount, Seat Number, Payment Type, Amount (editable if needed), Payment Mode, Payment Date, Allocate Seat From and Allocate Seat Till. After entering all details correctly, click the Save button to complete the allocation with the payment entry.

Question 18

Can students receive due alerts via SMS, email, or WhatsApp?

Accepted Answer

Currently, due alerts can be shared with students through the WhatsApp sharing feature. You can conveniently send individual due reminders by clicking the WhatsApp icon next to each student's record — available under the Dashboard in the Web version and under Home in the Mobile App.

Question 19

Is the student attendance feature available?

Accepted Answer

The student attendance feature is currently not available, but we're continuously working to enhance ParikshaPro and may include it in future updates based on user needs.

Question 20

Can I use it on multiple devices?

Accepted Answer

Yes! You can use it on multiple devices.

Question 21

Is there an option to apply discounts to fees for specific students?

Accepted Answer

Currently, there is no dedicated discount feature in the system. However, you can manually adjust the Amount field while filling out the payment details, as it is fully editable. This allows you to apply custom discounts for specific students as needed.

Question 22

Does the software provide an SMS notification feature?

Accepted Answer

Currently, the system does not include an SMS notification feature. However, we are planning to introduce a WhatsApp-based notification system in the future, which will provide an efficient and modern way to communicate with students and staff.

Question 23

Can partial payments be tracked and shown in the monthly pending payment report?

Accepted Answer

Yes, the system will include a Due feature in the payment details section, allowing you to easily track partial payments and manage pending balances. Once the remaining payment is received, you can mark it as cleared. This feature is currently available on the web and will be added to the mobile application soon.

Question 24

Can we generate custom seat numbers and locker numbers?

Accepted Answer

Yes, this feature is available on the Web, allowing you to generate custom seat and locker numbers (e.g., A-1 to A-6, B-1 to B-6, L-1, L-2, L-3). It will also be available soon in the Mobile App.

Question 25

In per seat pricing, does seat mean physical seats or number of registered students?

Accepted Answer

In per seat pricing, seat refers to the total number of seats configured in your library software. When setting up your office, you specify the total number of seats available. Billing is based on this configured seat count — even if the number of students exceeds the seat count in certain months.

Question 26

Can the data be exported in Excel, CSV, or PDF formats?

Accepted Answer

Yes, the data export feature is currently available. At present, you can export data in Excel format, while CSV and PDF export options are being considered for future updates.

Question 27

Does the software work offline if the internet is down?

Accepted Answer

Currently, the software requires an active internet connection to function and does not support offline usage.

Question 28

Is there an API for integration with my website or other systems?

Accepted Answer

Currently, a standard API is not available. However, API integration can be provided on a request basis and is offered as a premium (chargeable) feature. This allows you to connect the software with your website or other systems as needed.

Question 29

Is there role-based access with admin vs user permissions?

Accepted Answer

Yes, we are actively designing a role-based access system that will allow different permissions for admins and users. This feature is expected to be available within the next two months.

Question 30

Can I subscribe to ParikshaPro for a lifetime?

Accepted Answer

Absolutely! Enjoy lifetime access by paying just the value of 5 years' subscription. For details, reach us at +91-9386420354 or +91-8587059090, or email support@parikshapro.com.

Question 31

What are the features available in the ParikshaPro library software?

Accepted Answer

ParikshaPro library software manages your library digitally smarter, saves time, and reduces manual work. Features include: Live Seat & Locker Availability, View Pending Payments, Seat Allocation Analytics, Student Trends Analytics, Instant Payment Receipt, Customize Software Name & Logo, Partial Due Entry, Expenses Entry, Auto Deallocation Feature, Data Export Feature, Pending Due Reminder (WhatsApp Sharing), Payment Receipt (WhatsApp Sharing), Rejoin Deleted Students, Manage Multiple Branches from One ID, Keep Students Happy with Smooth Services.

Question 32

What subscription plans are available?

Accepted Answer

We currently offer two flexible plans: Monthly Plan at ₹1/seat/month and Yearly Plan at ₹10/seat/year (Save 16.67%).

Question 33

After updating the mobile app, will I lose my old or existing data?

Accepted Answer

No, you will not lose any old or existing data after updating the mobile app. All your records remain safely stored, and the update only improves the app's features and performance.

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